ChatGPT subscription assistance FAQ
Read the currently published answers about ordering, fulfilment, account information and after-sales boundaries.
What does after-sales coverage include?
The warranty period and applicable conditions are the live terms shown at checkout. Support reviews account eligibility, network conditions, platform risk controls, and other cases against the recorded order facts.
How is my order delivered?
Delivery depends on the selected product. Recharge options add service to an eligible existing account, ready-to-use options deliver a separate account, and team seats follow the product terms. Support verifies payment and fulfilment details against the order.
Is this an official ChatGPT website?
No. GuideWhale is an independent subscription assistance provider and is not affiliated with OpenAI. We help customers fulfil the option shown at checkout and provide order tracking and after-sales follow-up.